Terms of Service

By accessing or using frozensolutionscustom.com or placing an order, you agree to these Terms of Service and our Privacy Policy. If you use the Services on behalf of a business, you confirm that you have authority to bind that business, and “you” includes it. The Services are intended for business customers and for users who are at least 18 years old.

Frozen Solutions is a multi-vendor marketplace for custom-branded cups, lids, containers, tableware, and packaging. Products may be produced and shipped by independent vendors. Unless stated otherwise at checkout, [Company legal name] is the seller of record for orders placed through the Services. We may change, suspend, or discontinue any part of the Services, or any product or vendor, at any time.

You may need an account to place orders or view order history. You agree to give accurate and current information, keep your password confidential, and tell us promptly if you suspect unauthorized use. You are responsible for all activity under your account. We may suspend or close accounts that violate these terms or that we reasonably believe are being misused.

• Order acceptance. Placing an order is an offer to buy. We accept it when we confirm it by email or begin production. We may decline or cancel any order, for example because of a pricing error, stock or vendor availability, suspected fraud, or problems with your artwork.
• Pricing. Prices are in U.S. dollars unless stated otherwise and depend on quantity, options, and artwork. Quotes are valid for the period stated on the quote. Prices may change before an order is accepted.
• Taxes and fees. Prices exclude sales, use, and similar taxes and shipping unless stated. If you are tax-exempt, you must provide a valid exemption or resale certificate before the order is accepted.
• Payment. You authorize us and our payment processor ([Payment processor]) to charge your chosen payment method for the order total. Business accounts approved for payment terms must pay invoices by the due date, and late amounts may incur interest or fees as permitted by law.
• Promotions. Discounts, free-shipping offers, and promotions are subject to the conditions shown with them and may be withdrawn at any time.

Shipping methods, costs, and estimated production and delivery times are shown at checkout or on your quote. Estimates are not guarantees. Title and risk of loss pass to you when the carrier takes possession of the goods. Please inspect deliveries promptly and report visible damage or shortages within [number] days of delivery.

Returns, refunds, and replacements are covered by our Shipping & Returns Policy ([Shipping & Returns Policy URL]), which is part of these terms. Custom and personalized products are made to order and are generally not returnable or refundable, except as described in the next section or where required by law.

• Your artwork. You are responsible for the content, accuracy, and spelling of the artwork, text, logos, and files you submit, and for approving any proof we send. Once you approve a proof, production proceeds and we are not responsible for errors that appear in the approved proof.
• Rights in your content. You represent that you own, or have a license to use, everything you submit, and that it does not infringe or violate anyone’s intellectual property, privacy, or other rights. You grant us and our vendors a limited license to use your content solely to produce, fulfill, and support your order.
• Variations. Colors on screen may differ from printed results, and minor variations in color, placement, and quantity (up to [10]% over or under the ordered quantity) are normal for custom production and are not defects.
• Changes and cancellations. Changes or cancellations may be possible only before production starts and may be subject to fees. We may reject artwork that is unlawful, infringing, or offensive, or that we cannot reproduce.
• Defects. If a custom item arrives defective or materially different from the approved proof, contact us within [number] days of delivery with photos and we will repair, replace, or refund the affected items at our option.

The Services, including the site design, text, graphics, logos, and software, are owned by [Company legal name] or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for your business’s internal purchasing purposes. You may not copy, modify, distribute, or create derivative works of the Services except as permitted by law. Product images and vendor materials remain the property of their owners. If you believe content on the Services infringes your rights, email sales@frozensolutions.com with the details.

You agree not to:

• use the Services for any unlawful purpose or in violation of these terms;
• submit artwork or content that is infringing, defamatory, obscene, hateful, or that promotes illegal activity;
• attempt to gain unauthorized access to the Services, accounts, or systems, or interfere with their operation or security;
• scrape, crawl, or use bots or automated means to access the Services, except for standard search engine indexing;
• upload malware or send spam;
• resell or redistribute access to the Services, or circumvent vendor and marketplace fees by diverting transactions off the platform.

THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR CONFIRMING THAT PRODUCTS, INCLUDING FOOD-CONTACT ITEMS, MEET THE LEGAL AND REGULATORY REQUIREMENTS FOR YOUR INTENDED USE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, [COMPANY LEGAL NAME] AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE ORDER GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

You will defend, indemnify, and hold harmless [Company legal name], its affiliates, and its vendors from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your content or artwork, your use of the Services, your breach of these terms, or your violation of any law or third-party right.

These terms are governed by the laws of [State/Country], without regard to its conflict-of-law rules. You and [Company legal name] agree that any dispute will be brought exclusively in the state or federal courts located in [County, State/Country], and you consent to their jurisdiction, unless we agree in writing to a different process such as arbitration. [Dispute resolution, arbitration, and class-action waiver terms to be confirmed by counsel.]

We may update these terms from time to time. The updated version will be posted on this page with a new “Last updated” date and applies to use of the Services and orders placed after that date. If you keep using the Services after a change, you accept the updated terms.

These terms, together with our Privacy Policy and any quote or order confirmation, are the entire agreement between you and us about the Services. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a merger or sale of assets. We are not liable for delays caused by events beyond our reasonable control.

[Company legal name]
[Company mailing address]
Email: sales@frozensolutions.com